Job Involvement and Job Satisfaction as Correlates of Responsiveness among Nurses in Abua Multi-System Hospital, Ado-Ekiti, Ekiti State.
- April 26, 2022
- Posted by: rsispostadmin
- Categories: Business Administration, IJRISS, Social Science
International Journal of Research and Innovation in Social Science (IJRISS) | Volume VI, Issue IV, April 2022 | ISSN 2454–6186
Dr. Timothy IHINMOYAN
Department of Business Administration
Faculty of Administration and Management Sciences
Adekunle Ajasin University, Akungba-Akoko Ondo State
ABSTRACT
Responsiveness is a service quality widely acknowledged for its beneficial impact. Job satisfaction or employee satisfaction is a measure of workers’ contentedness with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision, Job Involvement refers to the psychological and emotional extent to which someone participates in his/her work, profession, and company.
The study was a cross-sectional survey in which 68 nurses comprising 25 males and 43 females were purposively selected. Participants were drawn from nurses in Abua Multi-System Hospital, Ado-Ekiti, Ekiti State. A structured questionnaire divided into four sections and contained standardised scales that measured responsiveness, job involvement, and job Satisfaction was used for data collection. The scales were revalidated during pilot study to ascertain their reliability and suitability for use within the Nigerian cultural context. They all yielded high Cronbach alpha coefficients. Three hypotheses were tested in the study. Data were analyzed using multiple regression at 0.05 level of significance.
Results showed significant joint influence of’ job Satisfaction and job involvement on empathic behaviour, F (2,68) 12.68, p<. 01); female nurses were significantly higher on empathic behaviour than male nurses t (68) 2.40; p< .05; and younger nurses displayed higher level of responsiveness than older nurses, (234) 12.15; 01. The results of the study and its implications were discussed in line with the findings.
It was recommended that Health jobers should be regularly sent for courses on human behaviour, resource management, interpersonal relation, stress management and crisis interventions.
Keywords: Job Satisfaction, Job involvement, responsiveness, Nurses
INTRODUCTION
Responsiveness is one of the five dimensions of service quality sometimes called reactive behaviours are concepts generally used to denote actions, words or gestures in which caregivers or health jobers respond supportively to needs of the patient, thereby promoting wellbeing (Hoben, Kent, Kobagi & Yoon, 2016). Responsiveness is a central dimension of service quality which mandates employees to responsive promptly to customer’s needs and requests (Grandley & Goldberg 2011).
Responsiveness describes the ability to see the world from another person’s perspective that is, the capacity to tune into what someone else might be thinking and feeling about a situation, regardless of how that view might differ from their own perception (Stein & Book, 2001). Customer responsiveness described by (Pehrsson, 2014) as how organisation involves customers in their decision making that solve customers’ problems, building relationship with tailored services for value addition. In this context, hospital responds to the patients’ medical needs.