Measuring Satisfaction of the Elderly People with Healthcare in Bangladesh

International Journal of Research and Innovation in Social Science (IJRISS) | Volume II, Issue XII, December 2018 | ISSN 2454–6186

Measuring Satisfaction of the Elderly People with Healthcare in Bangladesh

JM Abdullah

Department of Public Administration, University of Rajshahi, Rajshahi 6205, Bangladesh.

Abstract:-Applying both the qualitative and quantitative analytical approach this study tries to measure satisfaction of the elderly people with health services.Mainly primary data collected through survey, focus group discussions and interview with key informants is used for the research. Weighted average values of satisfaction show that elderly people living in rural and semi-urban areas are satisfied with minor variance and statistical tests find no significant difference between the areas. Gender segregated analysis also depict similar scenario with little variance. In-depth discussions show some contrast. Healthcare system in the country has its limitations to deliver services to the elderly. Despite shortages in service delivery they are satisfied with majority of the indicators which is due to their low sense of entitlement of healthcare.

Key words: Elderly, healthcare, satisfaction


The health sector occupies an enormously important position in ensuring sustainable overall socio-economic advancement of a country like Bangladesh(Andaleeb et. al., 2007). With population aging in scenario, health of the elderly people (aged between 60 and 90 years)becoming significant issue.Elderly population will increase over time and it is estimated that current aged people which is 7.1 per cent of the total population will rise to 9.30 percent by the 2025 and 22.3 percent by 2050(United Nations, 2017). The male-female ratio of the aged is respectively 8.2 and 7.5 per cent in rural areas and 5.5 percent each in urban areas. This scenario shows that the country will be an aged nation within this century with relatively poor socio-economic condition, which has its far reaching consequences.

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